Effective Date: 14th Nov. 2024
At Autoreels, transparency in data practices is a priority. This Privacy Notice provides detailed information on how we collect, use, and protect your data. We aim to give you a clear understanding of your rights and how to exercise them. Please read this document carefully to familiarize yourself with our policies and practices.
This Privacy Notice applies to the use of our website ( https://autoreels.io), web application, customer support interactions, marketing communications, mobile applications, and API integrations. It explains how we collect, use, and share your Personal Data when you interact with our services in any of these capacities.
In this Notice, "Personal Data" refers to any information that can directly or indirectly identify you. "Processing" encompasses any actions taken with your data, such as storage or analysis. "Service" covers all products and offerings by Autoreels, while "User" includes anyone using these services. When you create a profile or register, you form an "Account" with Autoreels, which allows for a personalized and authenticated experience.
Grow Global Ventures Inc., registered in Delaware, United States, acts as the data controller for your Personal Data collected through Autoreels. As the data controller, Grow Global Ventures Inc. determines how and why your data is processed. For questions or requests regarding your data, please contact us at support@autoreels.io.
To create an account, we collect your email, name, and an encrypted password. Additional details, such as your company name, profile picture, time zone, and language preferences, can be added to customize your user experience. For example, during sign-up, we securely store your login credentials and use your email as a primary point of contact. When updating your profile, you can upload a picture and adjust time zone and language settings, allowing for a more personalized interface.
For transactions, we collect billing details, including your address, payment method, transaction history, and any necessary tax information. Payment processing is handled securely by trusted third-party providers, and we retain limited payment information to facilitate future purchases or refunds. Transaction history is maintained in accordance with legal requirements.
We collect technical information automatically, such as your IP address, browser type, device information, operating system, screen resolution, and language settings. Additionally, we track your interactions with Autoreels, noting the features accessed, time spent on various functions, navigation paths, timestamps, and error logs. This data helps us optimize service functionality and improve the user experience.
The content you create, including projects, uploaded files, generated content, saved preferences, and custom settings, is stored as part of your Autoreels account. This enables us to provide core features, save your work, and facilitate efficient retrieval of your content whenever you need it.
We may collect information about communications you have with us, including support requests, feature requests, bug reports, survey responses, and feedback submissions. This data helps us respond to your needs effectively and improve our offerings.
We process your data to enable core functions, such as account authentication, service delivery, and content generation. Technical support and system maintenance activities, including updates, security monitoring, performance optimization, and error resolution, rely on the processing of your Personal Data to ensure smooth operation of the platform.
Data on your usage patterns, feature interactions, and performance metrics is analyzed to identify opportunities for enhancing the Autoreels experience. This includes monitoring service performance, troubleshooting bugs, and continuously optimizing our features for a seamless user experience.
We use your contact information to send necessary communications, including account updates, security alerts, billing notices, and service notifications. With your consent, we may also send you marketing communications, such as product updates, new feature announcements, special offers, newsletters, and event invitations.
Autoreels employs industry-standard security measures to protect your data, including encryption of data both in transit and at rest, access controls, and network security measures. Our infrastructure is monitored, and regular security audits and vulnerability tests are conducted. We have incident response protocols and data backups to address any potential data breaches effectively.
Internally, our employees receive security training, and access to data is tightly managed and monitored. Confidentiality agreements and strict security policies are in place to ensure that your data is handled responsibly.
In the event of a data breach, we will promptly investigate the incident, assess its impact, and take necessary remedial measures. We will notify affected users and relevant authorities in accordance with applicable regulations.
We share your data with trusted third-party service providers, including cloud hosting providers, payment processors, email services, analytics providers, and customer support tools. Each provider must meet stringent security and privacy standards, including data processing agreements and regular audits.
We may disclose your information in response to legal requests, such as court orders, or when required to comply with regulatory obligations. Additionally, if it becomes necessary to protect your rights or the rights of others, we may share data with law enforcement or regulatory bodies.
In cases of business transactions, such as mergers, acquisitions, or asset transfers, we may share or transfer your data to facilitate a smooth transition. Any new owner will only use your data as outlined in this Notice.
You have the right to access, correct, export, and delete your Personal Data. You may also restrict or object to certain types of processing. Requests to exercise these rights can be submitted to support@autoreels.io, and we will respond within 30 days, without charge, unless requests are excessive.
For active accounts, we retain data for the duration of your account and for an additional 30 days. Billing records are stored for seven years, while support communications are retained for two years. Usage logs are maintained for 12 months. Upon account deletion, we will delete data promptly, retaining any necessary backup data for 30 days and any legally required information.
We implement international data transfer mechanisms, such as standard contractual clauses and Privacy Shield compliance, to ensure your data remains protected across borders. Your data may be stored in the United States, the European Union, or other certified locations, depending on where our third-party providers operate.
Autoreels does not target or knowingly collect data from individuals under 18. If we discover that we have inadvertently collected data from a minor, we will promptly delete it and notify any affected parties, including parents or guardians as appropriate.
We collect minimal sensitive data and apply strict access controls, enhanced security measures, and additional consent requirements to protect it.
We regularly review and update this Privacy Notice. For any material changes, we will notify users with at least 30 days' notice. Continued use of our services after such changes indicates acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Notice or data protection at Autoreels, please contact us at support@autoreels.io. Our team will respond within one business day, with an escalation process in place for urgent matters.
Grow Global Ventures Inc. reserves the right to amend this Privacy Notice at any time, and changes will be reflected here with the effective date indicated above.