All subscription payments are generally non-refundable. This policy applies to both monthly, annual and lifetime subscriptions unless otherwise specified.
You can cancel your subscription at any time through your account dashboard or by contacting us at support@autoreels.io. Cancellations take effect at the end of the current billing period, ensuring you continue to have access to your subscription benefits until that period concludes.
No partial refunds will be issued for unused portions of a subscription period. This includes both monthly and annual plans. Your access remains active until the end of the billing cycle, even if you cancel midway through the period.
For annual subscriptions, refunds are available only within the first 14 days after the purchase. Once this 14-day period has passed, the subscription is non-refundable.
While refunds are generally not offered, we may consider them on a case-by-case basis at our sole discretion in situations such as:
All refund requests must be submitted within 30 days of the charge date. Requests submitted after this period may not be eligible for review.
To request a refund, please contact us at support@autoreels.io. Include the following details to facilitate processing:
Our team will review your refund request within 5 business days and notify you of our decision via email.
If your refund is approved, it will be processed to the original payment method used for the purchase.
Refund timelines may vary depending on your payment provider's processing policies.
If you cancel your subscription during the free trial period, you will not be charged.
Once your free trial converts to a paid subscription, our standard refund policies apply.
Refunds are not provided if you fail to cancel your subscription before the trial period ends, resulting in a charge.
In cases of duplicate charges or other billing errors, we will refund the incorrect charge in full once verified.
Please report any billing discrepancies to support@autoreels.io within 30 days of the charge date. Failure to report within this period may affect our ability to issue a refund.
Canceling your subscription does not automatically qualify you for a refund but prevents future billing cycles. You will retain access to the service until the end of the current billing period.
Refunds will not be provided for:
Enterprise or custom-priced accounts are subject to the refund terms specified in their unique service agreements.
Enterprise accounts may have different refund policies than standard subscriptions, depending on contract terms.
Refunds will be processed in the original transaction currency, ensuring consistency with the initial payment.
We are not responsible for any differences in exchange rates between the original purchase date and the refund date.
Promotional credits applied to your account are non-refundable and cannot be converted to cash.
Discounts applied at the time of purchase are not refundable or redeemable as cash.
We reserve the right to reject refund requests that show patterns of abuse or potential fraud.
Customers with multiple refund requests may undergo a further review process to prevent misuse of the refund policy.
If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
At our discretion, partial refunds may be issued in cases where the service termination was not due to user misconduct.
We reserve the right to amend this Refund Policy at any time to reflect updates in our services or changes in legal requirements.
Any modifications to the Refund Policy will not apply retroactively to purchases made before the change.
For any questions regarding our Refund Policy, please reach out to our support team at support@autoreels.io. We aim to respond within one business day.
For urgent refund inquiries, please include "URGENT REFUND REQUEST" in the email subject line to expedite our response.
If you disagree with a refund decision, you may appeal by providing additional supporting information, requesting a review by a supervisor, or submitting formal documentation if required.
All disputes will be managed in accordance with our Terms of Service and relevant legal requirements. We are committed to ensuring a fair and transparent process.